How to Reset Your Password

How do I Reset my Password on the Mobile App?

1. Open the mobile app, tap on Login and then tap Forgot Password. 

2. Enter your email address and then tap on the Reset Password button. 

3. An email will be sent to you if it is associated with a Timeero account.

3. Open the email and tap on Change my password

4.  You will be directed to our website.  You will no longer be inside the mobile app.  Enter a new password and enter the same password again in the confirm password field.  Tap on the Set Password button.

5.  To log into the mobile app, DO NOT tap the Back to Login button.   Remember, you've been re-directed to our website to change your password.  Tapping the Back to Login button will take you to our website to log in.

6.  Close your web browser and go back to the mobile app to log in

If you are still having trouble getting logged in, the admin on your Timeero account can manually reset your password from their web portal. 

What If I know my Password, but it's Time for a Change?

How to change your password

FAQs

The reset link did not take me to a place where I can reset my password. What do I do?

If you are logged into the web portal when you click on the reset password link to your email, it will take you directly to the main page on your web portal. You will need to log out by selecting your initials in the top right corner of your screen and selecting log out. You can then go back to your email and click on the link again. 

Why didn't the reset link come to my email?

Check your spam inbox to see if it went there. If you did not receive an reset password link after entering your email address in the forgot password page, it typically means that the email address is wrong. Double check with your admin to see what your email address is in the system to make sure it matches the name of your inbox exactly.