How do I deactivate users

Do you have seasonal workers or any users you do not wish to keep paying for but want their timesheets retained?  If so, you can deactivate the user account you do not wish to pay for.

To deactivate a user:

  1. Go to Users.
  2. At the top of the page, you will see 3 tabs.  Click on the Active tab to view all active users in your account.
  3. You will see a red circle button to the far right of the user name.  Click on the circle to deactivate.
  4. This user will be placed in the deactivated tab.

To reactivate a user:

  1. Go to Users.
  2. At the top of the page, you will see 3 tabs.  Click on the Deactivated tab to view all inactive users in your account.
  3. You will see a lightning bolt button to the far right of the user name.  Click on the bolt to reactivate.
  4. This user will be placed in the active tab.

TIP:

Before deactivating a user, it's a good idea to run reports first.  Reports can only be run for Active users.

DO NOT delete users.  If you delete a user, all timesheets will be deleted, and we CANNOT recover users and timesheets. 

You are not billed for a deactivated user. 

Deactivating a user does not delete their timesheets. 

Once a user is deactivated, they will no longer have access to log in.