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Troubleshooting Auto Clock in/out

What are Some Troubleshooting Steps For My Current Automatic Clock in/out Setup?

If automatic clock in/out is not working, please double-check the following items:
  • Make sure the tracker checklist is set to 100%. 
  • The geofence boundaries are at least 200 meters in radius. 
  • The Work Schedule hours are set for the correct period. 
  • Ensure that background tracking is set to Allow Always. 

 

How Do I Get the Best Results?

When a user moves, geofences are created and deleted based on their location. Apple allows 20 active geofences per device, while Google allows 100. The closest 20 or 100 jobs are activated during travel. For best results, limit users to 100 jobs or fewer. More jobs can slow down the process of searching and activating geofences.

Factors like phone GPS quality, satellite signal strength, and environmental conditions (e.g., under bridges or in parking garages) affect accuracy.

The more frequently a device sends data, the better the accuracy. Set your location access to "Always" for the best results. If location access is set to only "While Using the App," inaccuracies may occur.

Timeero displays GPS accuracy on route maps and the "Who's Working" page. The smaller the accuracy number (e.g., 4.32 meters), the more precise the location. GPS works by sending signals from your phone’s GPS chip to satellites to pinpoint your location.
 
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