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SMS FAQs

Get answers to frequently asked questions about Timeero's SMS feature.

Why can't I send an SMS?

Check 3 things.

  • You must be an Admin to send SMS. 

  • Your company needs a Pro or Premium plan.

  • Your SMS balance needs to be above $0, so check Company Settings > SMS Management > Control Center.

Why didn't my employee get the text?
  • Check that the phone number on their profile is correct, with no typos or missing digits.
  • Make sure it’s a mobile number, not a landline or internet number.
  • Ask whether they blocked the number, replied STOP, or have spam filtering turned on.
  • Ask whether their phone was off, had no signal, or was out of the country.
  • Check the message status in the Audit Log.
Who can send SMS, edit notifications or add funds?

Only Admins. All SMS settings are in Company Settings > SMS Management. 

Are text messages free? How much do they cost?

No. SMS is paid from a prepaid balance. Each message costs 2 cents for up to 160 characters. Longer messages may be charged more. 

What happens to automatic notifications when my balance runs out?

SMS notifications will stop sending/fail. We recommend turning on Auto Recharge to avoid this.

Should I use SMS or Messaging?

Use Messaging when you need a reply or a conversation. It costs $1 per user per month, but employees only get messages through the app and push notifications. Use SMS for urgent or time-sensitive messages to employees who are offline, logged out or have notifications turned off. Users cannot reply to an SMS.

Can I text just one employee?

Yes. In Send SMS, choose One-time and pick that user instead of All users.

Can employees reply to an SMS?

No. SMS only goes one way. If you need employees to reply, confirm something or ask questions, use Messaging, where they can reply in the app.

Can employees opt out, for example by replying STOP?

There are no opt-out options, but the user can block the number or mark it as spam. 

Do you support phone numbers outside the US?

Not currently. 

Can I get an invoice or receipt for SMS funds?

Yes, invoices are available on the Account & Billing page of your web portal. 

Can I get a refund on unused SMS funds?

No. Funds added to your SMS balance can't be refunded.