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QuickBooks Online FAQs and Troubleshooting Guide

Troubleshooting Guide

If your export fails or gives you an error message, you can click the bell icon in the upper right corner of your web portal to view common errors.

Error: My QuickBooks Online Vendors are not showing up for mapping in Timeero.
Fix: In QuickBooks Online, temporarily remove any pay rate for the vendor, then click the Sync with QuickBooks Online button in Timeero. After that, they should show up to map and you can save the configuration. Once that is done, you can go back to QuickBooks Online and reapply the pay rate.

Error: My QuickBooks Online Employees are not showing up for mapping in Timeero.                    Fix: In QuickBooks Online, enable the Payroll Feature. If you are unsure how to do this, please contact QuickBooks Support.

Error: "The selected bank or expense account does not exist in QuickBooks Online."                      Fix: Map your Mileage Chart of Accounts. This will need to be mapped regardless of whether or not you are exporting mileage.

Error: Where can I find the time for my vendors if I don't have the "Weekly Timesheet" option?
Fix: Exported vendor timesheets will be found in Time > Time entries.

Error: "Code field and realm ID is required."
Fix: Try connecting in an incognito browser instead of your usual one. For most web browsers this option is found in the settings.

Error: I can't find the exported time for service items.
Fix: Make sure that you have the checkbox "Mark time entries sent to QuickBooks Online as billable" selected. In QuickBooks Online, you will see it under "Single time activity".

Error: All of my mappings are correct, but when I export it still gives me an error message.
Fix: If all of your employees are listed as "Employees" in QuickBooks Online and are not vendors or contractors, make sure to deselect the options on the configuration page to mark time entries as billable and create bills from timesheet costs. Since you cannot bill employees in QuickBooks Online, the export will fail.

 

FAQs

How do I separate Overtime hours from Regular hours when exporting to QuickBooks Online?

Use our Payroll Item Article to set up that feature.