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Messaging Notifications


helpdesk label Add-on2 (1)

  • Turn off notifications for messages by muting specific conversations. 

How Do I Mute Conversations on the Web Portal?

  1. Hover over the name of the conversation that you want to mute.

  2. Click on the three dots.

  3. Select Mute Notifications. 

  4. You will see a bell icon with a slash through it indicating that the notifications are muted. 

You can unmute the notifications at any time by following the same steps.

How Do I Mute Conversations on the Mobile App?

  1. Select the conversation you would like to mute. 

  2. Click on the name of the conversation at the top. 
  3. Toggle on Mute Group. 

Muting notifications through the web portal will also mute them on the app and vice versa. 

 

FAQs

Is there a way to mute all messaging notifications at once?

No, there is not a setting that turns off notifications for all messages. If you do not wish to receive any messaging notifications, you will have to turn notifications off for each individual conversation. 

Does muting a conversation on my account mute it for all the group members?

No, muting a conversation only turns off the notifications for yourself. Other members of the group will still receive notifications for new messages. 

Can I still view a conversation even if it is muted?

Yes, muting a conversation only prevents you from receiving notifications about new messages. You can still view and respond to the conversation.