--- title: Invoice & Billing FAQs description: Invoice and Billing FAQs --- [Skip to content](https://help.timeero.com/invoice-billing-faqs#main-content) English Show submenu for translations [![logo - 512.png\]](https://help.timeero.com/hs-fs/hubfs/logo%20-%20512.png?width=75&height=75&name=logo%20-%20512.png)](https://timeero.com) Open main navigation Close main navigation - English Show submenu for translations - [Go to timeero.com](https://timeero.com/) [Go to timeero.com](https://timeero.com/) Help Center - There are no suggestions because the search field is empty. 1. [Help Center](https://help.timeero.com/?hsLang=en) 2. [Billing](https://help.timeero.com/billing?hsLang=en) # Invoice & Billing FAQs ### Learn:  - How charges are calculated for active vs deactivated users, added users, plan changes and prorations.  - Get a clear, high-level overview of how Timeero handles subscriptions, billing, and account changes so you can easily understand and manage your charges over time. #### **How does billing work? ** Payments will auto-renew each month or year, depending on your plan. The credit card you entered when you subscribed will be charged. You are charged for active users.  Timeero does not decide who is an active or inactive user. The account holder is responsible for [deactivating inactive users](https://help.timeero.com/how-do-i-activate-or-deactivate-users?hsLang=en)in your account if you do not want to be charged for inactive users.     #### How much does a subscription cost? You can find all of our pricing plans and their features on [this page here](https://timeero.com/pricing). Your first 14 days are free when you sign up for a trial account.    #### **How can I find my invoice?** An invoice will be sent to your email when your card is charged.  You can also access your next billing date, the amount that will be charged, and all of your invoices from your account in the web portal.  Click on your profile picture/initials at the top right-hand side of the screen and choose Account & Billing. ![](https://help.timeero.com/hubfs/image-png-Dec-15-2022-09-58-45-3850-PM.png) #### **How do I change or add a new credit card?** Log in to the web portal and click on your profile picture/initials located at the top right-hand side of the screen, and choose Account & Billing.  Next, click on change payment method.  When finished entering your new payment details, click on Add Card. #### **How & when am I charged for adding new users? ** If you are a monthly subscriber, when a new user is added, that charge is included on your next invoice.  If you are an annual subscriber, when a new user is added, your card is charged immediately.  #### **Billing for Added Users ** ![](https://help.timeero.com/hs-fs/hubfs/image-png-Aug-05-2026-07-40-52-6894-PM.png?width=1342&height=202&name=image-png-Aug-05-2026-07-40-52-6894-PM.png) ### **How does billing work for active vs. deactivated users?** You are charged for active users. We do not charge you for deactivated users. Timeero does not decide who is an active or inactive user. **The account holder is responsible for [deactivating inactive users](https://help.timeero.com/how-do-i-activate-or-deactivate-users?hsLang=en) in your account if you do not want to be charged for inactive users.  ** Active users are prorated. When you deactivate a user, that credit for unused time will be applied to the next invoice and shown as unused time. If you add a user (active user), instead of being charged, that user will take the credit/unused time from the deactivated user. We do not refund your credit card for deactivated users. #### How do I change my subscription level? You can change your Timeero account at any time by going into the Account & Billing page once logged in and selecting "Change Plan".   #### **How do prorations work?** **Subscription changes**—like adding or removing users or switching plans—**result in prorated charges:** ![](https://help.timeero.com/hs-fs/hubfs/image-png-Aug-05-2026-05-36-53-4618-PM.png?width=670&height=192&name=image-png-Aug-05-2026-05-36-53-4618-PM.png)   #### **What happens if I paid for the annual plan but then switched my plan to monthly?** It’s all prorated. For example, if you paid $200 for annual, those "seats" you paid for, get turned into monthly and will become credit. Annual Plan subscribers pay for "seats" in advance and use them over time. So, if you paid $200 and convert to monthly, you will only be charged if your cumulative usage and current active users exceed $200.      #### **How do I cancel?** Learn how to cancel your Timeero subscription [here](https://help.timeero.com/how-to-cancel-timeero-account?hsLang=en).     ### FAQs ##### Do you offer refunds? We don’t offer refunds for subscription charges or canceling the account.  ##### Can I pause my subscription instead of canceling?  At this time, subscriptions can’t be paused. If you don’t want to be billed, you’ll need to cancel your plan from the Account & Billing page and can resubscribe whenever you’re ready to use again.   - [Getting Started](https://help.timeero.com/getting-started?hsLang=en#main-content) - [First Steps](https://help.timeero.com/getting-started?hsLang=en#first-steps) - [Users](https://help.timeero.com/getting-started?hsLang=en#users) - [Jobs & Tasks](https://help.timeero.com/getting-started?hsLang=en#jobs-tasks) - [Scheduling](https://help.timeero.com/getting-started?hsLang=en#scheduling) - [Company Settings](https://help.timeero.com/company-settings?hsLang=en#main-content) - [Main Settings](https://help.timeero.com/company-settings?hsLang=en#main-settings) - [Break Settings](https://help.timeero.com/company-settings?hsLang=en#break-settings) - [Premium Settings](https://help.timeero.com/company-settings?hsLang=en#premium-settings) - [Billing](https://help.timeero.com/billing?hsLang=en) - [Advanced Tracking Options](https://help.timeero.com/advanced-tracking-options?hsLang=en#main-content) - [Auto Clock In/ Out](https://help.timeero.com/advanced-tracking-options?hsLang=en#auto-clock-in-out) - [Timesheets, Mileage & Location Tracking](https://help.timeero.com/timesheets-mileage-location-tracking?hsLang=en#main-content) - [Time & Mileage page on the Web Portal](https://help.timeero.com/timesheets-mileage-location-tracking?hsLang=en#time-mileage-page-on-the-web-portal) - [Entries Tab on the Mobile App](https://help.timeero.com/timesheets-mileage-location-tracking?hsLang=en#entries-tab-on-the-mobile-app) - [Kiosk App](https://help.timeero.com/timesheets-mileage-location-tracking?hsLang=en#kiosk-app) - [Multi-Level Approvals](https://help.timeero.com/timesheets-mileage-location-tracking?hsLang=en#multi-level-approvals) - [Integrations](https://help.timeero.com/integrations?hsLang=en#main-content) - [Gusto](https://help.timeero.com/integrations?hsLang=en#gusto) - [ADP Workforce Now](https://help.timeero.com/integrations?hsLang=en#adp-workforce-now) - [ADP RUN](https://help.timeero.com/integrations?hsLang=en#adp-run) - [QuickBooks Online](https://help.timeero.com/integrations?hsLang=en#quickbooks-online) - [Zapier](https://help.timeero.com/integrations?hsLang=en#zapier) - [Paychex](https://help.timeero.com/integrations?hsLang=en#paychex) - [Sandata EVV](https://help.timeero.com/integrations?hsLang=en#sandata-evv) - [Paylocity](https://help.timeero.com/integrations?hsLang=en#paylocity) - [Rippling](https://help.timeero.com/integrations?hsLang=en#rippling) - [QuickBooks Desktop](https://help.timeero.com/integrations?hsLang=en#quickbooks-desktop) - [Xero](https://help.timeero.com/integrations?hsLang=en#xero) - [PIMSY](https://help.timeero.com/integrations?hsLang=en#pimsy) - [Paycor](https://help.timeero.com/integrations?hsLang=en#paycor) - [Sage Intacct](https://help.timeero.com/integrations?hsLang=en#sage-intacct) - [Viventium](https://help.timeero.com/integrations?hsLang=en#viventium) - [BambooHR](https://help.timeero.com/integrations?hsLang=en#bamboohr) - [MCP](https://help.timeero.com/integrations?hsLang=en#mcp) - [Reports](https://help.timeero.com/reports?hsLang=en) - [Employee Resources](https://help.timeero.com/employee-resources?hsLang=en#main-content) - [Getting Started](https://help.timeero.com/employee-resources?hsLang=en#getting-started) - [Configure Settings](https://help.timeero.com/employee-resources?hsLang=en#configure-settings) - [Managing Time & Mileage](https://help.timeero.com/employee-resources?hsLang=en#managing-time-mileage) - [Time Off Management](https://help.timeero.com/time-off-management?hsLang=en) - [In-App Messaging](https://help.timeero.com/in-app-messaging?hsLang=en#main-content) - [Message Blasts](https://help.timeero.com/in-app-messaging?hsLang=en#message-blasts) - [Product Updates](https://help.timeero.com/product-updates?hsLang=en) - [Frequently Asked Questions](https://help.timeero.com/frequently-asked-questions?hsLang=en) # Timeero For further assistance, contact our support team: +1 (888) 998-0852 or email us: hello@timeero.com © 2026 by Timeero LLC.