--- title: GPS & Mileage Tracking Troubleshooting Guide description: Troubleshoot common Timeero tracking issues including missing timesheets, employees not showing on Who's Working, zero mileage tracking, and GPS gaps. Learn quick fixes and settings to ensure accurate employee time and location tracking. --- [Skip to content](https://help.timeero.com/gps-troubleshooting#main-content) English Show submenu for translations [![logo - 512.png\]](https://help.timeero.com/hs-fs/hubfs/logo%20-%20512.png?width=75&height=75&name=logo%20-%20512.png)](https://timeero.com) Open main navigation Close main navigation - English Show submenu for translations - [Go to timeero.com](https://timeero.com/) [Go to timeero.com](https://timeero.com/) Help Center - There are no suggestions because the search field is empty. 1. [Help Center](https://help.timeero.com/?hsLang=en) 2. [Timesheets, Mileage & Location Tracking](https://help.timeero.com/timesheets-mileage-location-tracking?hsLang=en) # GPS & Mileage Tracking Troubleshooting Guide ### Learn How to: - Perform some troubleshooting steps if mileage isn't tracking properly. ### What do I do when an employee has started time but they are not showing on Who's Working or they do not have a timesheet? Typically this is caused when a user starts time without a stable internet or data connection. Once they are in an area where they have service, their tracking information and timesheet will be updated to the web portal. If you still do not see them after they have entered an area where they have service, have them try the following steps: 1. Make sure they are on the most current version of the app by going to the Apple App Store or Google Play Store and making sure there is not an update available. If they are, have them update the app from there. 2. Make sure that their **[Tracker Checklist](https://help.timeero.com/tracker-checklist-2?hsLang=en)** is at 100%. They can find this in the app **Settings** menu. 3. Go to the app **Settings** and click **Tap to manually sync**, then wait a few minutes. 4. If you still do not see them on the Who's Working page, and you have confirmed they have started their time in, have them try clicking the **Force Location** button in the upper right corner of the Timeero app.  | ![](https://help.timeero.com/hs-fs/hubfs/image-png-Aug-07-2024-07-27-55-0576-PM.png?width=34&height=42&name=image-png-Aug-07-2024-07-27-55-0576-PM.png) ![](https://help.timeero.com/hs-fs/hubfs/image-png-Aug-07-2024-07-28-44-5170-PM.png?width=30&height=39&name=image-png-Aug-07-2024-07-28-44-5170-PM.png) | | --- | The Force Location button will only create a new breadcrumb if the user is farther than 150 feet from their most recent breadcrumb. ### What do I do when the Who's Working page is showing that an employee hasn't moved their entire shift? If an employee has clocked in but hasn’t moved, check that they started their time through the mobile app, not the web portal. Go to **Time & Mileage**, click the eye icon next to the timesheet, and ensure the **"In Source"** doesn’t say **"Web App"**.   ![](https://help.timeero.com/hs-fs/hubfs/image-png-Aug-07-2024-07-53-00-7527-PM.png?width=246&height=136&name=image-png-Aug-07-2024-07-53-00-7527-PM.png) If their clock in time shows correctly from the mobile app, follow the troubleshooting steps above. ### What do I do when a timesheet is showing 0 miles after starting time and driving all day? The easiest solution is to go to your **Users** page in the admin web portal and make sure that you have mileage tracking turned on for that employee.  ![](https://help.timeero.com/hs-fs/hubfs/image-png-Aug-07-2024-07-37-06-6986-PM.png?width=640&height=173&name=image-png-Aug-07-2024-07-37-06-6986-PM.png)   You can edit this by clicking the blue pencil icon to "Update User" then making sure **Track User's Location** and **Track Mileage** are both selected. ![](https://help.timeero.com/hs-fs/hubfs/image-png-Aug-07-2024-07-38-26-2834-PM.png?width=670&height=90&name=image-png-Aug-07-2024-07-38-26-2834-PM.png)   If you’re still not seeing mileage on an employee’s timesheet, try the following steps: - If you’re using jobs, go to the **Jobs & Tasks** page and click the pencil icon next to the job they are starting time on to **Update Job**. Make sure **Track Mileage** is checked. - Confirm the user is starting time from the Timeero app and not the web portal. We can only track mileage and location when the mobile app is used. - You can block users from starting time on the web portal by going to **Company Settings \> General** and toggling the setting on. 1. Check the speed threshold for mileage tracking in **Company Settings \> General**. We recommend setting it to 4.47 mph as that is faster than the average walking speed, so it should only calculate speeds over that threshold. 2. Make sure that their **[Tracker Checklist](https://help.timeero.com/tracker-checklist-2?hsLang=en)** is at 100%. They can find this in the app **Settings** menu. ### What does it mean when an employee's route map shows a long gap between breadcrumbs? ![Screenshot 2022-07-01 074650](https://help.timeero.com/hs-fs/hubfs/Screenshot%202022-07-01%20074650.png?width=670&height=387&name=Screenshot%202022-07-01%20074650.png) GPS & Mileage tracking may be interrupted and show a long straight line between breadcrumbs if an employee does any of the following actions: - Force closes the app, by swiping up and out of it. - The user logs out of the mobile app while time is started. Time tracking will continue, but GPS will stop. - The **[Tracker Checklist](https://help.timeero.com/tracker-checklist-2?hsLang=en)** settings are not at 100%. - You can see if any of these settings have been changed in **Company Settings \> Tracker Checklist**. A new entry will be made any time an employee changes the settings on their phone, with the most recent being towards the top. - The employee has started a break time ### How can I make sure that my employees are set up to have the most accurate tracking? Admins can access the **Tracker Checklist Log** in **Company Settings \> Tracker Checklist**. It shows changes made on a user’s device and can help identify issues affecting location or mileage tracking. ![](https://help.timeero.com/hs-fs/hubfs/image-png-Sep-18-2024-09-19-16-8038-PM.png?width=670&height=320&name=image-png-Sep-18-2024-09-19-16-8038-PM.png) Every time someone opens the mobile app, we will check to see if the Tracker Checklist status is the same as the last one we captured. If anything has changed, a new log will be added!   - [Getting Started](https://help.timeero.com/getting-started?hsLang=en#main-content) - [First Steps](https://help.timeero.com/getting-started?hsLang=en#first-steps) - [Users](https://help.timeero.com/getting-started?hsLang=en#users) - [Jobs & Tasks](https://help.timeero.com/getting-started?hsLang=en#jobs-tasks) - [Scheduling](https://help.timeero.com/getting-started?hsLang=en#scheduling) - [Company Settings](https://help.timeero.com/company-settings?hsLang=en#main-content) - [Main Settings](https://help.timeero.com/company-settings?hsLang=en#main-settings) - [Break Settings](https://help.timeero.com/company-settings?hsLang=en#break-settings) - [Premium Settings](https://help.timeero.com/company-settings?hsLang=en#premium-settings) - [Billing](https://help.timeero.com/billing?hsLang=en) - [Advanced Tracking Options](https://help.timeero.com/advanced-tracking-options?hsLang=en#main-content) - [Auto Clock In/ Out](https://help.timeero.com/advanced-tracking-options?hsLang=en#auto-clock-in-out) - [Timesheets, Mileage & Location Tracking](https://help.timeero.com/timesheets-mileage-location-tracking?hsLang=en#main-content) - [Time & Mileage page on the Web Portal](https://help.timeero.com/timesheets-mileage-location-tracking?hsLang=en#time-mileage-page-on-the-web-portal) - [Entries Tab on the Mobile App](https://help.timeero.com/timesheets-mileage-location-tracking?hsLang=en#entries-tab-on-the-mobile-app) - [Kiosk App](https://help.timeero.com/timesheets-mileage-location-tracking?hsLang=en#kiosk-app) - [Multi-Level Approvals](https://help.timeero.com/timesheets-mileage-location-tracking?hsLang=en#multi-level-approvals) - [Integrations](https://help.timeero.com/integrations?hsLang=en#main-content) - [MCP](https://help.timeero.com/integrations?hsLang=en#mcp) - [Gusto](https://help.timeero.com/integrations?hsLang=en#gusto) - [ADP Workforce Now](https://help.timeero.com/integrations?hsLang=en#adp-workforce-now) - [ADP RUN](https://help.timeero.com/integrations?hsLang=en#adp-run) - [QuickBooks Online](https://help.timeero.com/integrations?hsLang=en#quickbooks-online) - [Zapier](https://help.timeero.com/integrations?hsLang=en#zapier) - [Paychex](https://help.timeero.com/integrations?hsLang=en#paychex) - [Sandata EVV](https://help.timeero.com/integrations?hsLang=en#sandata-evv) - [Paylocity](https://help.timeero.com/integrations?hsLang=en#paylocity) - [Rippling](https://help.timeero.com/integrations?hsLang=en#rippling) - [QuickBooks Desktop](https://help.timeero.com/integrations?hsLang=en#quickbooks-desktop) - [Xero](https://help.timeero.com/integrations?hsLang=en#xero) - [PIMSY](https://help.timeero.com/integrations?hsLang=en#pimsy) - [Paycor](https://help.timeero.com/integrations?hsLang=en#paycor) - [Sage Intacct](https://help.timeero.com/integrations?hsLang=en#sage-intacct) - [Viventium](https://help.timeero.com/integrations?hsLang=en#viventium) - [BambooHR](https://help.timeero.com/integrations?hsLang=en#bamboohr) - [Reports](https://help.timeero.com/reports?hsLang=en) - [Employee Resources](https://help.timeero.com/employee-resources?hsLang=en#main-content) - [Getting Started](https://help.timeero.com/employee-resources?hsLang=en#getting-started) - [Configure Settings](https://help.timeero.com/employee-resources?hsLang=en#configure-settings) - [Managing Time & Mileage](https://help.timeero.com/employee-resources?hsLang=en#managing-time-mileage) - [Time Off Management](https://help.timeero.com/time-off-management?hsLang=en) - [In-App Messaging](https://help.timeero.com/in-app-messaging?hsLang=en#main-content) - [Message Blasts](https://help.timeero.com/in-app-messaging?hsLang=en#message-blasts) - [Product Updates](https://help.timeero.com/product-updates?hsLang=en) - [Frequently Asked Questions](https://help.timeero.com/frequently-asked-questions?hsLang=en) # Timeero For further assistance, contact our support team: +1 (888) 998-0852 or email us: hello@timeero.com © 2026 by Timeero LLC.