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      GPS & Mileage Troubleshooting Guide - Android

       

      A GPS signal may not always be stable. There are several conditions that can cause your phone not to have a strong GPS signal such as your phone/tablet’s capabilities, software, or location settings.

       

      Here are some steps you can try to fix the problem:

      • Turn location services on/off (30 seconds).
      • Make sure that location settings are set to high accuracy by following the directions: Settings > Additional Settings > Privacy > Location > Set to High Accuracy.
      • Toggle airplane mode (30 seconds).
      • Go to Quick Settings and toggle the airplane icon.
      • Disable Power Saving Mode: _*Settings** > **Battery**_ > **Power Saving Mode** > Off
      • Do not force close the app.
      • Turn on Motion and Fitness.
      • Make sure you have the latest version of Timeero. Go to the Google PlayStore and see if you have updated your app. If it’s not up to date, there will be an Update button next to the Open button on the PlayStore.
      • If you have your screen set to go to sleep after a certain amount of time, it affects background tracking. With this setting turned on, points will only be captured when the app is open. It is best to turn that off in order to allow Timeero to accurately track GPS and mileage.
      • Restart your device.

       

      How to disable battery saver settings depending on your device:

       

      Motorola: Battery > tap on the menu on the top right corner > Battery Optimization > Not Optimized > All Apps > Timeero > Don’t Optimize.

       

      Samsung: Access Battery Settings > App Power Saving > Details > Timeero > Disabled.

       

      LG: Go to Settings > Battery and Power Saving > Battery Usage > Ignore Optimizations > Turn ON for Timeero.

       

      Sony: Battery > Tap the menu on the top right corner > Apps > Timeero.