Timeero Help Center
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How to view clock in/out location
Web: To view the GPS locations of a time entry or shift: Go to Timesheets > View Times. You will see a button that says Show Map, if the location of the shift was captured. Click on Show Map to reveal the map showing the clock in and clock out GPS points. iOS: Go to Time Entries and tap on a time entry. Tap on the View Location button to reveal GPS locations on the map. Android: Go to Time Management and tap on a time entry. If
Grouping employees enables you to keep your account organized and is an excellent option for any business, big or small. You can use Groups when you are assigning Jobs and Tasks to a large number of users or for specific teams and departments. For example, you could create a group named Sales or Warehouse. With Timeero, it is incredibly simple to group your employees by team or department using our Groups feature. To add a new group: Click on Employees Next Click on **Grou
What are flagged time entries?
Time entries may be flagged in Timeero for the following reasons: A user clocks in or clocks out of a job, outside of the geofence. A user gets automatically clocked out for working more than the assigned overtime hours. A user has a face mismatch using face recognition. A flagged time entry will be highlighted RED like this: To view the reason why the time entry was fla
How to view notes
Timeero allows users to capture notes and comments on time entries. There are several ways to view time entry notes. On the desktop or web version of Timeero: On Web/Desktop app: Just click the eye icon next to the time entry, and you should see time entry details page showing notes (as shown below). On iOS and Android: Select the time entry that you would like to vi
SMS Clock In/Out
There are several ways to clock in/out of Timeero. SMS is one of the many ways to log your hours. Getting Started Setting up SMS is very simple. To use the SMS clock in/out be sure to set an Employee’s Code, on the employee. The employee code is a 4 digit number that is needed for the user to clock in. How Do I Clock In/Out With SMS? To start your shift simply open your SMS text application and type in (385) 236-0599 for the United States and Canada only. To clock in type: IN 1123
How to track and manage Time Off in Timeero
Tracking and managing time off within your organization should no longer be a pain. Use Timeero to manage all of your time off requests within your organization and save yourself the pain of managing it the old way. Let's walk through how to setup time off within your organization (Note: Only administrators can setup time off tracking). Every time off tracked belongs to a category so let's first create a time off category. A time off category could be 'vacation', 'sick day off', 'jury du
Clock In/Clock Out- How to edit time
It's inevitable; employees sometimes forget to clock in or out. Fortunately, editing time in Timmero's timsheet is quick and painless. Select Timesheets > View Times Scroll over to the far right of your screen until you see Action and click on the pencil and paper icon: Click on the calendar icon beneath Clock In or Clock Out. Select the clock at th
How do I activate or deactivate users?
Do you have seasonal employees or any users you do not wish to keep paying for but want their timesheets retained? If so, you can deactivate the user account you do not wish to pay for. You are not billed for a deactivated account. Deactivating a user account does not delete their timesheets. To deactivate or activate an employee: Go to Employees then click Employee List. Click the X on the far right, next to the user you want to deactivate. This should deactivate the emplo
How to request time off
Everyone needs to take some time off work for various reasons. Asking for time off shouldn't require you to have to make a phone call or send a series of text messages or emails to your supervisor. With Timeero, tracking time is a breeze. Let's get started on how to request time off..... Go to Time Off > Request Time Off on the left hand menu. Pick the time off category you are requesting for then select a start and end date. You can select a full day or half day worth of
Automatic Lunch Breaks Deductions
You can automatically insert lunch breaks in your employee’s timesheet using Timeero. To turn on automatic lunch breaks go to Company Settings > General. Scroll till you see “Insert lunch break automatically”. In here you can set a threshold of hours to trigger automatic lunch break deductions. Next, you can set how much time to deduct per lunch break. ** Currently, the automatic lunch breaks are applied company wide so you cannot set it up as a per job basis ** ![Automatic Lunch Dedu
Message Blast: Direct Employee Messaging
Direct Messaging You can directly message all your team members or employees through Timeero through our Message Blast feature. We built Message Blast after receiving feedback from existing users and potential users such as these: If something has changed about a job they are currently on or a delivery driver cannot find the job. Someone at the office can send a message through the app for the employee to see. _For additional last minute job info or scheduling.. it would be nice to
How to activate or deactivate a job
You may have way too many jobs you may want to keep for historic purposes but the rest of your team may not need to see. The last thing you is to prolong the time it takes to have your team search for a job to clock in to. This is why we introduced the ability to activate or deactivate a job. So what does deactivating a job do? Deactivated jobs will not be available to your team, unless the user is an admin. To Activate or Deactivate a job: Go to Jobs > All Jobs. On the far ri
How Can Employees Record Time for Lunch or Breaks?
There are multiple ways to make sure employees clock out for lunch or breaks: Set up manual breaks for your employees. You can learn more here. Manually add a break to each employee’s time. To do so, go to the web/desktop app and click on the pencil icon next to the timesheet you want to edit. There will be an option to edit or add a lunch break to an existing timesheet. When a lunch break is inserted you will se
What devices does Timeero work on?
Timeero will run on Android smartphones and tablets running Android 4.3 and up and on iOS devices running iOS 11.1 or later. For the smoothest experience we recommend running Timeero on a device with a constant internet connection, such as a smartphone or tablet with internet service through a wireless provider. We also understand that users may not always have a great internet connection. Hence, Timeero is built to work offline and all changes are synced to the cloud when an internet
How do I approve time entries?
Approving time entries in Timeero is very simple. Once a time entry is approved, it cannot be edited, unless it is unapproved again. Steps to approve timesheets: Go to Timesheets then click on View Times. Select the checkbox next to the timesheets you want to approve. Click on the Select dropdown and choose Approve to approve the timesheets.
How to Add Time
To manually add time for an employee, you'll need to follow the steps below. Scroll down to the Timesheets tab and select Add Time Fill out the time entry by selecting the user, job, and date/time To add the time you will need to click on the clock icon in the left corner !(https://storage.crisp.chat/users/helpdesk/website/4f9b8fbcd484f000/screen-shot-2020-0
How to View Photos
To view photos that your employees attach to their timesheets or jobs, you need to go to the Timesheets tab and select View Times Once you find the timesheet with the upload icon as shown below you can click on the human eye icon to view the time entry, notes, and photos uploaded !(https://storage.crisp.chat/users/helpdesk/website/4f9b8fbcd484f000/screen-shot-
Break Planning (Manual Breaks)
Learn how to customize meal and rest breaks in Timeero Break Planning gives you the ability to customize employee breaks and break types. For instance you can create meal and rest breaks for your team. In Timeero there are two kinds of breaks ☕️: Automatic break - this is a break that is automatically inserted into team members time entries. We highly encourage you to check your state laws or consult an employment/labor l
How do I change my password in Timeero
There are two ways to change a password in Timeero: You can do it yourself. You can ask your admin to change it for you. Users with the administrator role can change passwords. What To Do If You Forgot Your Password If you forgot your password, visit https://app.timeero.com and click on Forgot your password. The Do-It-Yourself Way Every user can change their password in Timeero at anytime. If you are an employee, you
How to resend an invitation to your employee(s)
Time Rounding in Timeero
Time Rounding in Timeero Time Rounding feature in Timeero gives you the option of rounding time in your preferred increments. When an _Admin _ is rounding clock in and clock out times it can be in increments of 1, 3, 5, 6, 10, 15, 30. How to change time rounding on Timeero Go to Company Settings > Time Rounding. Adjust time rounding preferences. Save c
An employee is clocked in but why can't I see them?
My employee is clocked in but why can't I see them on my end? In order for the mobile app to talk to our servers, there has to be a good internet connection. So if you cannot view the User in the Who's Working Page when you know that he/she has clocked in, it is likely that User clocked in while not connected to the internet. Because the Timeero mobile apps are built to work offline, Users can still clock in/out without an internet connection. His/Her GPS location and time can be capture
Roles and Permissions
Every Timeero user has an assigned role and the role is initially designated, by the Administrator, when adding the user in the Employees menu Roles: Administrator Manager Employee Administrators have full privileges in Timeero and can access all information (timesheets, schedules, etc.) for ____ regardless of their group Administrator Permissons Include, but are not limited to: Adding and removing employees Employee role designation Ad
How to add Users (Employees) in Timeero
As an Administrator, you can add an unlimited number of users in Timeero. This can be done using t
How To Add and Manage Jobs
Jobs can represent a customer, a client, a job site or a task to be worked. Adding jobs to your Timeero account is easy and can be done in the Web Portal or in the Mobile App. WEB PORTAL Log into the Web Portal Click on Jobs & Tasks Click on Add Job - The only required field on this page is the Job Name. All other fields are optional. Once you are finished entering all the