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Auto Clock In/Out FAQs

Pro Plan - Blue Label Premium Plan

Is this feature right for my company?  
Yes, if...
  • Jobs are at least 3 miles apart from each other
  • There are 100 jobs or fewer assigned to each user
  • Precise clock in and out times are not a requirement
  • You do not require GPS tracking during travel time between jobs*
  • You do not require mileage tracking during travel time between jobs*
  • Users have data plans on their device
No, if...
  • Jobs are less than 3 miles apart from each other
  • Each user has more than 100 jobs assigned to them
  • Precise clock in and out times are required
  • You require GPS tracking during travel time between jobs*
  • You require mileage tracking during travel time between jobs*
  • You need Segmented Tracking
  • Users do not have a data plan on their device
  • Custom geofences won't work for auto clock in/out; they must be set to Circular geofences
 
 
What are Geofence Actions?

Geofence Actions represents the behavior and actions to be taken when a user arrives or leaves a geofence.

  • ON DEPARTURE/ON ARRIVAL: options are similar 
  • Do Nothing: The user must manually clock in and out. 
  • Show Smartphone Notification: Reminds the user to clock in/out manually.
  • Clock In/Clock Out: Automatically clocks the user in upon arrival and out upon departure.

By default, geofence actions apply to all users. To target specific individuals, select/deselect users in the users list. Once set, click Save to confirm.

 
 
What are the pros & cons of using automatic clock in/out?  
Pros
  • Hands-off approach for users hitting multiple sites per day
Cons
  • Obstructions might result in incorrect geolocation data; hence the user will not be clocked in or out
  • GPS, miles & time will not be tracked between jobs if automatic clock out is turned on
  • Drive by clock-ins
  • Device "warm-up" is required
  • Clock in/out times are not always "precise."  Clock ins/outs can be late.  Especially for Android users since the geofence service doesn't continuously check for location.  Expect some latency.  Typically, it's less than 2 minutes, but if the device has been stationary for a long period of time, latency may increase up to 6 minutes.

What happens if I have required custom fields for my employees to fill out?

  • Jobs that require custom fields at clock-in or clock-out will no longer auto-clock. Instead, the employee receives a "Complete additional info to clock in" or "Complete additional info to clock out" notification to open the app and fill in the required fields.

 

How do I decide when I am automatically clocked in/out?

  • Admin controls the scheduling but users can turn off their GPS settings anytime they don't want to be tracked.